🪑 Product

What materials are used in your furniture?
We use sustainably sourced wood, high-density foam, and premium fabrics to ensure durability and comfort.

Do your products require assembly?
Yes, most items require light assembly. All tools and instructions are included for an easy setup.

Do you offer custom-made furniture?
Currently, we offer curated collections only. Custom options may be available in the near future.

🏬 Store Information

Where is your store based?
We are based in [Your City/Country] and operate primarily as an online store to serve customers nationwide.

Do you have a showroom?
At this time, we are online-only. However, our product photos, sizing guides, and customer support help you shop with confidence.

🚚 Shipping

Do you offer free shipping?
Yes, we offer free standard shipping on all orders—no minimum required.

How long does delivery take?
Orders are typically delivered within 5–10 business days depending on your location. You’ll receive tracking once shipped.

Do you ship internationally?
Currently, we ship within [Your Country]. We're working on international shipping options soon.

📦 Returns & Policies

What is your return policy?
You can return products within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Email us at [your email] with your order number. We'll provide return instructions and assist with the process.

What if my item arrives damaged?
If your item is damaged on arrival, please contact us within 48 hours and we’ll send a replacement or issue a refund.

💳 Orders & Payment

Can I cancel or change my order?
If your order hasn’t shipped, we can modify or cancel it. Please reach out as soon as possible.

What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, and secure Shopify checkout methods.

📞 Customer Support

How can I contact your team?
Reach us anytime via email at [your email] or through our contact form. We typically respond within 24 hours.

Do you offer bulk or trade discounts?
Yes! For interior designers, businesses, or larger orders, we offer special pricing. Contact us for a custom quote.